Knowledge and ideas are borderless.
I'm Chris, and I use this outlook to build things that matter to people. I'm a consultant, teacher, and a person striving to make a difference.
What I do
I’m an experience designer who is polyskilled in user-centred research, interaction design and usability. I help companies better understand the desires and values of their customers as they relate to an organisation’s strategic goals, product/service development efforts, customer engagement motivations and brand reputation.
What I bring
My experience design toolkit includes: research, design thinking, product design, interaction design, information design, usability, business analysis, creative design, and digital marketing. I cover a lot territory, use agile approaches when possible, always keep things lean, validate with data, and sometimes write code.
How I can help
- Assist your team in the planning and production of engaging and sustainable digital products people actually want to use.
- Help you better understand what your customers think, do and why.
- Implement strategies and tools that focus your digital marketing efforts on increasing engagement, conversion and revenue generation.
- Improve your service design efforts through fresh thinking.
- Demystify digital development, the associated technologies, and ensure business goals are linked with accountability and action.
- Serve as an effective advocate, ally, mentor and contributor.
Services I Offer
UX Strategy & Design
I work with companies to think about all of the possibilities for a product or service, and help them produce an effective strategy that places their customer in the centre. The combination of Lean UX and various qualitative and quantitative research methods ensure ideas are on track and on target. Read more...
User, Customer, & Market Research
I help organisations reduce the risk of the unknown through data collection, sharing, and analysis. Uncover the underlying patterns that lead to new insights, opportunities, and ensure your not gambling with assumptions. Read more...
Strategic IT Services
Ensure strict IT/business alignment with the internal and external influences that directly impact your business. Prioritise projects and resources supported by governance structures that reduce inefficiency and promote collaboration. Read more...
Branding & Content Development
Every company wants a brand that resonates with customers, inspires trust and improves customer loyalty, but few actually have one. Ever wonder why? Read more...
Who I work with
I work with brands seeking to improve their products and services through research, design, technical know-how and marketing expertise. My experience includes serving the needs of blue chip, fortune five hundred international companies, small business and non-profit organizations alike. During an engagement, I typically work with a broad range of business units, external stakeholders and customers.
I work side-by-side with the following roles to develop creative solutions.
- C-Suite Executives and Directors
- Entrepreneurs
- Business Strategists
- UX Researchers, Designers & Usability Pros
- Business & Data Analysts
- Information Architects
- Software Engineers & Developers
- Marketing Managers & Content Strategists
I work with great companies, including:
" Chis has extraordinary creative and technical skills. He has excellent written and oral communication skill. He is master at research, and has a high propensity for learning and the ability to apply those learnings very quickly."
"Chris has a rare curious nature that drives him. His cross-functional skill set impacts his thinking on business/technology strategy, and offers fresh approaches towards customer engagement."
"Chris has the ability to work closely with the business in order to educate the team about not only what the best design solution to solve our business problem is but what technologies could be used to provide the solution."
"Christopher excels equally in technological, artistic, and business skills, and has a unique ability to combine these skills, translating innovative theory into rewarding real-world applications"
"Chris consistently demonstrated his uncanny ability to gain the co-operation of others by seeking their view, identifying points of agreement and using them to support arguments and confidently advocate a shared approach."